Privacy policy

👋 Welcome to Cocoom


Cocoom’s privacy policy explains how we collect your personal data, with the utmost respect for your rights, and how this data is used. When we refer to “Cocoom”, “we”, “us” or “our”, we are referring to Cocoom SAS.

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📚 Definition and nature of personal data


When you use the services accessible on our website,, hereinafter referred to as “Cocoom”, we may ask you to provide us with personal data. By “personal data” we mean any data that can identify a person, such as your last name, first name, photo or email address, as well as any other information you choose to provide us.



🔗 Hypertext links “cookies” and Internet tags


The Cocoom website contains a number of hyperlinks to other sites, set up with the authorization of Cocoom. However, Cocoom does not have the ability to verify the content of the sites visited, and consequently assumes no responsibility for this.

Unless you decide to deactivate cookies, you agree that the site may use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.


A “cookie” is a small information file sent to the User’s browser and stored in the User’s terminal (e.g. computer, smartphone) (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies are not likely to damage the User’s terminal in any way.

Cocoom may process the User’s information regarding his/her visit to the Website, such as the pages consulted and the searches performed. This information allows Cocoom to improve the content of the Website and the User’s navigation.

Cookies facilitate browsing and/or the provision of services offered by the Website, and the User may configure his/her browser to allow him/her to decide whether or not to accept them so that cookies are stored in the terminal or, on the contrary, are rejected, either systematically or according to their sender. The User may also configure his/her browser software so that acceptance or rejection of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his/her terminal. Cocoom informs the User that, in this case, the functions of his/her browser may not be fully available.

If the User refuses to accept the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her browsing and experience on the Website may be limited. This may also be the case when Cocoom or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.

Where applicable, Cocoom declines all responsibility for the consequences related to the degraded operation of the Website and any services offered by Cocoom, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for Cocoom to save or consult the Cookies necessary for their operation due to the User’s choice.

For the management of Cookies and the User’s choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow the User to know how to modify his/her wishes regarding Cookies.

At any time, the User may choose to express and modify his/her wishes regarding Cookies. Cocoom may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin, Instagram and YouTube appearing on the Cocoom Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on the Cocoom Website or mobile application, Twitter, Facebook, Linkedin, Instagram and YouTube may also deposit cookies on your terminals (computer, tablet, cell phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on the Website or the Cocoom mobile application. At any time, the User may nevertheless revoke his or her consent to Cocoom depositing this type of cookie.

Internet tags

Cocoom may occasionally use Internet tags (also known as “tags”, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These beacons are placed both in the online advertisements that allow users to access the Site and on the various pages of the Site.

This technology allows Cocoom to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of the Site by the User.

The external service provider may collect information about visitors to the Website and other websites through these tags, compile reports on Website activity for Cocoom, and provide other services related to the use of the Website and the Internet.

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🔐 Your personal data usage

Cocoom is prohibited from communicating to anyone, directly or indirectly, all or part of the information of any kind, whether commercial, industrial, technical, financial, personal, etc., that has been communicated to it by the client, user or prospect.

Cocoom may, for promotional purposes, mention the Client, solely in his/her capacity as a user of the Platform.

Pursuant to Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Data Protection Act No. 78-17 of 6 January 1978, as amended by Act No. 2018-493 of 20 June 2018, together relating to the protection of individuals with regard to the processing of personal data, the personal data of the Client’s technical and legal managers in relation to Cocoom (hereinafter the “Client’s Technical and Administrative Staff” ) and of Users are processed by Cocoom, which acts as the data controller.

Cocoom undertakes to ensure the protection of the personal data of Users and the Client’s Technical and Administrative Staff, as well as all personal data obtained via the Platform.

When the Client registers on the Platform, the Client is likely to communicate personal data of the Client’s Technical and Administrative Staff, such as the identity of its referral users, or its IT staff for the proper configuration of the Platform. The purpose of processing this data is to ensure the proper execution of the Cocoom service.

When the User registers, the User provides the following personal data

– Last name,

– First name

– Professional email address,

– Date of birth,

– his professional skills,

– his date of arrival in the Customer’s organization,

– the title of the position held,

– his other professional contact information (geographical addresses, telephone numbers, e-mails),

– links to their social network accounts,

– a description of his/her professional background and training in the form of a mini-biography written by the User.

When using the Platform, Cocoom may also collect the following personal data from the User

– Comments,

– Interactions with the content (polls, applause, bookmarking),

– their text, image or video publications,

– the history of his searches.

The sole purpose of processing the data collected is to identify the User and to ensure the proper functioning and use of the Platform by Users.

Cocoom undertakes to collect personal data only for the precise, explicit and legitimate purposes mentioned above and not to process it in a manner incompatible with these purposes.

This data may be transmitted to a third party company responsible for hosting this data, which then acts as a subcontractor. Under no circumstances is it passed on to other third parties. Personal data is not likely to be transferred outside the European Union for data storage and in any case, it is not transferred to a country considered by the CNIL as not offering an adequate level of protection.

The subcontractor is bound to respect the exercise of the data subject’s right in the same way as the Supplier.

This personal data concerning the User and the Client’s Administrative and Technical Staff is subject to computer processing and will not be kept beyond the time strictly necessary to pursue the purposes indicated and to protect the legitimate interests of Cocoom.

The User and the Client’s Administrative and Technical Staff have the right to access, rectify, limit, oppose, portability and delete data, as well as the right not to be subject to automated decisions, including profiling. The User and the Administrative and Technical Staff of the Customer also have the right to withdraw their consent.

For any request and to exercise their rights, the User and the Customer’s Administrative and Technical Staff may contact the Provider at the following e-mail address:

Finally, the User and the Customer’s Administrative and Technical Personnel have the right to file a complaint with the French National Commission for Data Processing and Liberties.

Cocoom will in no way be responsible for the protection of data carried out by the Client and concerning the Users in the context of their contractual relationship.


️ Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our customers of all matters relating to the security of their account and to providing them with all necessary information to help them meet their own regulatory reporting obligations.

No personal information of the user of Cocoom is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the purchase of Cocoom and its rights would allow for the transmission of said information to the eventual purchaser who would in turn be bound by the same obligation to preserve and modify the data with respect to the user of Cocoom.


To ensure the security and confidentiality of Personal Data, Cocoom uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, Cocoom takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.


🤝 Consent

When you choose to provide your personal data, you expressly give your consent for the collection and use of your personal data in accordance with the provisions of this Privacy Policy and applicable law.


✏️ Changes

Any changes to this policy will be posted on this page. If you continue to use the Services after such changes take effect, you accept the revised policy.


📍 Governing Law and Jurisdiction

Any dispute in connection with the use of the Cocoom website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Lyon.