Privacy policy

👋 Welcome on Cocoom


Cocoom Privacy Policy explains how we collect your personal data, with the strictest respect of your rights, and how that data is used. When we talk about “Cocoom,” “we,” “our,” or “us” in this policy, we are referring to Cocoom SAS.



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📚 Definition and nature of personal data


During your use of the services that can be accessed on our website,, later referred to as “Cocoom”, we may require you to provide us with personal data. “Personal data” means any data that enables a person to be identified, e.g. your family name, given name, photograph, or email address, as well as any other information with which you choose to provide us.


🔗 Hypertext links ” cookies “and Internet “tags”


The Cocoom site contains a certain number of hypertext links to other sites, set up with Cocoom’s authorization. However, Cocoom has no possibility of verifying the content of the sites thus visited, and consequently assumes no responsibility for this fact.

Unless you decide to disable cookies, you agree that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.



A “cookie” is a small information file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone) (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies do not in any way risk damaging the User’s terminal.Cocoom est susceptible de traiter les informations de l’Utilisateur concernant sa visite du Site, telles que les pages consultées, les recherches effectuées. Ces informations permettent à Cocoom d’améliorer le contenu du Site, de la navigation de l’Utilisateur.

As Cookies facilitate navigation and/or the provision of services offered by the Site, the User may configure his browser to allow him to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his browser software so that he is offered the possibility of accepting or rejecting Cookies from time to time, before a Cookie is likely to be stored on his terminal. Cocoom informs the User that, in this case, it is possible that not all the functionalities of his navigation software will be available.

If the User refuses to save Cookies in his/her terminal or browser, or if the User deletes those saved, the User is informed that his/her browsing and experience on the Site may be limited. This could also be the case when Cocoom or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, Cocoom declines all responsibility for the consequences related to the degraded functioning of the Site and any services offered by Cocoom, resulting (i) from the refusal of Cookies by the User (ii) from the impossibility for Cocoom to record or consult the Cookies necessary for their functioning due to the User’s choice.

The configuration of each browser is different for the management of Cookies and the User’s choices. It is described in the browser’s help menu, which will make it possible to find out how the User can modify his wishes regarding Cookies.


At any time, the User may choose to express and modify his/her wishes regarding Cookies. Cocoom may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin, Instagram and YouTube appearing on Cocoom’s Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on Cocoom’s Website or mobile application, Twitter, Facebook, Linkedin, Instagram and YouTube may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are deposited on your terminals only if you consent to them by continuing to browse the Cocoom Website or mobile application. At any time, the User may nevertheless revoke his or her consent for Cocoom to deposit this type of cookie.


Internet tag ( « Tags » )

Cocoom may occasionally use Internet tags (also called “tags”, or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a partner specializing in web analytics that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.


These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.


This technology allows Cocoom to evaluate the responses of visitors to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of the Site by the User.


The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on Site activity for Cocoom, and provide other services relating to the use of the Site and the Internet.


🤝 Consent


When you choose to provide your personal data you expressly give your consent for the collecting and use of your personal data in compliance with the provisions set forth in this Privacy Policy and the legislation in force.

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🔐 Use of your personal data


Cocoom undertakes not to communicate to anyone, directly or indirectly, any of the information of any kind, whether commercial, industrial, technical, financial, nominative, etc., which has been communicated to it by the Customer, user or prospect.


Cocoom may, for promotional purposes, quote the Customer solely in its capacity as a user of the Platform. 


Pursuant to Regulation (EU) n°2016/679 of the European Parliament and of the Council of 27 April 2016 and the French Data Protection Act n°78-17 of 6 January 1978, amended by Act n°2018-493 of 20 June 2018, all relating to the protection of individuals with regard to the processing of personal data, the personal data of the Customer’s technical and legal managers in relation to Cocoom (hereinafter the “Customer’s Technical and Administrative Staff”) and Users are processed by Cocoom, which acts as data controller.

Cocoom undertakes to ensure the protection of the personal data of Users and the Customer’s Technical and Administrative Staff, as well as all personal data obtained via the Platform.

When the Customer registers on the Platform, the Customer is likely to communicate personal data from the Customer’s Technical and Administrative Staff, such as the identity of its referring users, or its IT specialists for the correct configuration of the Platform. The purpose of processing this data is the proper execution of the Cocoom service.


When the User registers, the User enters the following personal data:

– his name,

– his first name,

– his work e-mail,

– his date of birth,

– his professional skills,

– its date of arrival in the Client’s organization,

– the title of the position held,

– his other professional contact details (geographical addresses, telephones, e-mails),

– links to his accounts on social networks,

– a description of his professional and educational background in the form of a mini-biography written by the User.


When using the Platform, Cocoom is also likely to collect the following personal data of the User:


– his comments,

– its interactions with the content (polling, applause, bookmarking),

– its publications of text, images or videos,

– the history of his research.


The sole purpose of processing the data collected is to identify the User and to ensure the proper functioning and use of the Platform by Users.

Cocoom undertakes to collect personal data only for the precise, explicit and legitimate purposes mentioned above and not to process them in a manner incompatible with these purposes.

This data may be transmitted to a third-party company responsible for hosting this data, which then acts as a subcontractor. Under no circumstances will they be transmitted to other third parties. Personal data is not likely to be transferred outside the European Union for data storage and in any event, it is not transferred to a country considered by the CNIL as not offering an adequate level of protection.

The Subcontractor is bound to respect the exercise of the data subject’s right in the same way as the Supplier.

These personal data concerning the User and the Customer’s Administrative and Technical Staff are subject to computer processing and will not be kept for longer than is strictly necessary for the stated purposes and to protect Cocoom’s legitimate interests.


The User and the Customer’s Administrative and Technical Staff have the right to access, rectify, limit processing, oppose processing, portability, erasure and the right not to be subject to an automated decision including profiling. The User and the Client’s Administrative and Technical Staff also have the right to withdraw their consent. 

The User and the Customer’s Administrative and Technical Staff may contact the Supplier at the following e-mail address: for any request and to exercise their rights.  

Finally, the User and the Customer’s Administrative and Technical Staff have the right to make a complaint to the National Commission for Information Technology and Civil Liberties (Commission Nationale Informatique et Libertés).

Cocoom will in no way be responsible for the data protection carried out by the Customer and concerning Users in the context of their contractual relations.


⚠ Incident notification


No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely safe. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their accounts and to providing them with all necessary information to help them meet their own regulatory reporting obligations.

No personal information of the Cocoom user is published without the user’s knowledge, exchanged, transferred, assigned or sold in any medium whatsoever to third parties. Only if Cocoom and its rights were to be acquired would the said information be transmitted to the potential acquirer, who would in turn be bound by the same obligation to keep and modify the data vis-à-vis the Cocoom user.


✅ Security


To ensure the security and confidentiality of Personal Data, Cocoom uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, Cocoom takes all reasonable measures to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.



✏ Modifications


Any change of this policy will be posted on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.


📍 Applicable law and jurisdiction


Any legal dispute in connection with the use of the Cocoom site is subject to the French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Lyon.